What is Negotiation?/Types of Negotiation/The Process of Negotiation/
Negotiation Strategies/Negotiations in Sales and Sourcing/Customer
Focused Selling Models/Types of Selling/Sales Funnel/Closing of a
Sales Negotiation/Negotiation and Tenders/Contribution of Culture in
Negotiation/Mastering the Art of Selling/What are E-negotiations?
Understanding Organisations and Organisational Behaviour/The Nature
of Human Resource Management/Individual Behaviour and Personality/
Perception and Decision Making/Attitudes, Emotions and Emotional
Intelligence/Motivation/Leadership/Group Behaviour and Teamwork/
Conflict and Negotiation/Recruitment and Selection/Training and
Development/Performance and Potential Appraisal/Compensation and
Reward Management/Trade Unions and Industrial Relations
Part I: Organisational Change: An Overview/Models of Change/Change
and Its Impact/Organisational Culture and Change/A Systematic
Approach to Making Change; Part II: Organisational Development/An
Introduction/Diagnostic Strategies and Skills/Power, Politics and Ethics
in OD/Part III: OD Interventions: OD Intervention/An Introduction/
OD Team and Intergroup Development Interventions/Structural
Interventions/Comprehension Interventions /Organisational Learning
Nature and Importance of Organisational Behaviour/Organisational
Behaviour: Challenges and Opportunities/Approaches to Organisational
Behaviour/Foundations of Individual Behaviour/Personality, Skills and
Abilities/Perception and Attribution/Values, Attitudes, Job Satisfaction,
Job Involvement and Organisational Commitment/Managing Employee
Emotions, Moods and Work Stress/Learning, Behaviour Modification,
Learning Organisation and Knowledge Management/Motivation/Job
Design, Employee Participation and Alternative Work Arrangements/
Interpersonal Behaviour and Transaction Analysis/Group Behaviour/
Teams, Teamwork and Team Building/Communication/Leadership/
Decision Making, Creativity and Innovation/Power and Politics/Conflict
and Negotiation/Organisation Structure and Design/Organisational
Culture/Organisational Change and Development/Contemporary Issues
in Organisational Behaviour
Communication and Management/Communication Process and
Organisations/Models for Understanding Interpersonal Relationships/
Barriers to Communication/Communication for Interpersonal Influence/
Communication within Organisation Sub-systems and Small Groups/
Managing Total Organisational Communication: A Global Level of
Analysis/Reading Skills/Writing Skills/Résumé/Curriculum Vitae/
Interview Skills/Speech/Oral Presentation Skills/Listening Skills
Part I: The Organisation and its Environment: Organisational
Effectiveness and its Measurement/The Evolution of Organisation
Theory/Organisational System in the Global Environment/Organisational
Effectiveness and its Measurement; Part II: Organisation as a System:
Foundation of Organisation and Structure/Dimensions of Organisation
Design; Part III: Job and the Design of Work: Job and the design of work
Introduction about Patient Care Services and Hospitals/Functional Areas and Functions of Hospitals/Quality Management Concepts/Modern Developments in Patient Care
Board Dynamics in Public Enterprises: Challenges Ahead/Transforming
Navaratna and Miniratna PE Boards: A Critical Analysis/Public Enterprise
Board in India/Board of Directors-International Scenario/Corporate
Governance in Public Enterprises: A New Framework/Corporate
Governance and Public Enterprise Boards/Role of Chairmen and
Managing Directors in SLPEs: Discussion/Processed Data on PE Boards
in 21st Century: Challenges Ahead/Government and Public Enterprises:
The Top Management of the Board
