Essays in Management

Cloud Computing: Raindrops on Demand/Customer Delight: The ‘Wow’
Factor/Derivative Usage: Risk Management/Emotional Intelligence:
Maturity Revisited/Employee Engagement: Restoring Human Assets/
Foreign Direct Investment: Going Global/Foreign Institutional Investors:
Hot Money/Green Information Technology: The Double-edged Sword/
Hypermarkets: A Reality/Key Account Management: Sustaining Loyalty/
Organisational Citizenship Behaviour: Job Contribution/Quality of
Worklife: Satisfaction Guaranteed/Service Recovery: Need of the Day/Small
and Medium Enterprises: Small is Beautiful/Succession Planning: Who’s
Next?/Worklife Balance: Conquering Duality/Yoga: The Stress Buster/
Use of Human Respondents in Research: Concerns and Coping Strategies